Refund policy

RETURN & REFUND POLICY

Last updated: July 31, 2026

 

Thank you for shopping with TechSphere. We want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work.

 

RETURN WINDOW

You have 30 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging, with proof of purchase.

HOW TO START A RETURN

To start a return, contact us at joaopauloaw@hotmail.com with your order number and reason for the return. We will provide instructions on where to send your item. Items sent back without first requesting a return will not be accepted.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon arrival and contact us immediately at joaopauloaw@hotmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process the refund.

 

EXCEPTIONS

Certain items cannot be returned, such as final sale items, gift cards, and personal care items that have been opened for hygiene reasons. Please contact us if you have questions about a specific item.

CONTACT US

For any questions about returns and refunds, please reach out to:

TechSphere

Rua Otelo Queirolo, 80710-370, Curitiba, Parana, Brazil

Email: joaopauloaw@hotmail.com

Phone: [ADD YOUR SUPPORT PHONE NUMBER]